We used this dry cleaners for five years. They were never overly nice or did anything kind. They were just convenient.
Once we dropped off some clothes off we actually needed back quickly. The dry cleaning machine they used was Broken, yes Broken and was not even supposed to be fixed for a couple days.
They accepted my clothes and quoted me the typical turn around time. When I went to pick up my clothes. They were not done.
NO PHONE CALL, really, NONE. When your services are not performed by the specified date. When they called to tell me order was ready... that's when I asked when the machine broke, it broke 2 days before I dropped off my clothes. They knew my clothes would not be ready on time with a week worth of backed up orders and no working machine.
When did come back to pick up my clothes, there was no discount for the order being late, not being called on time before I a special trip up there, and none for having been lied to about the expected completion date of my order. Just an apology from a teenage kid. No Discount. And I asked for one.
We forgave them used them a several more times. I went and dropped my husbands clothes off. I gave them my name. They pulled up my info and gave me my first name. And printed off a ticket. Wrong Name. Wrong Number. Partially accurate listing of the clothes I brought in.
My husband went to pick up his clothes with the receipt. They can't find his clothes. He noticed the receipt was wrong. My husband took his clothes and left. They said they would call him back when they found his clothes. They called me back and told me, there was no problem and asked me to come in and pay the bill. After all of there mistakes. And not making the promised phone call to the correct person.
5 months later they were still calling me occasionally to ask for their money, with no mention of their mistakes or the missing pants. I told the girl on the phone not to call me again, after she told me I didn't know what I was talking about. She laughed loudly in my ear and hung up on me. I called her back to ask for her manager's name.
I asked if this was how she treated all of her customers. I told her she did not know what kind of day I had had. (my husbands car was totaled, literally, an hour previously). She hung up on me again after calling me immature and saying I was being inappropriate for calling her back. She called me to begin with. She is the business person, in this situation.
I called back again. She had failed to give me her manager's name again. She did however inform me that she would not get fired (laughing); she had been working there for 9 years.
Still no name.
I called back again. She asked me, ""Is this how you get off?""
Um No, and I don't appreciate the reference at all.
Perhaps the owner should give his customer service position to someone who will offer his customers some respect.
And graciously give a discount (or ahem no charge) when he or one of his employees messes up an order. .....If only so that the information age does not come back to haunt you. Seriously Folks.
This is all actually true.
All I have to say is now, is Wow!
I remember specifically thinking a few years ago, why should I look up reviews for a dry cleaner, when there is one so close in an established area and shopping center.
Hope this will save you some trouble.