I have called twice because I was missing channels from my Family Choice tier and still could not get my channels connected. I have tried to switch to digital tiers to get more channels, but they have some arbitrary rule that you need basic cable to get the additional tiers. TWC is all about screwing over their customers and making people pay through the nose for cable. If my apartment service would let me, I'd switch to Dish Network. My Mom uses them, has a lot more channels and pays a lot less than I do.