You would never suspect just how busy this office is because it's very rare when you have to wait for your appointment. My daughter has been a patient for nearly two years now and we've only had to wait more than 5 minutes once in all that time. The staff is bilingual in both English and Spanish, which is a definite plus in an area where there are many Hispanic families. There are smiles all around and I've never witnessed any tension in the office between the staff members. This office is open for orthodontics on Thursdays only, while another office in Springfield is staffed the remaining days of the week. This can be a little irksome when a band breaks or a bracket comes loose on an inconvenient day. However, the great staff and proficient care that you receive more than makes up for this.