Well I was reading some of the postings from the Rodeo Drive location and to some degree I understand the notes about no-prada no-service. It's tourist central up there. I received a tiffany necklace for Christmas from a dear friend (who is crazy to spend such $$$ on me!!!!) the necklace was just a little too short. So in the evening after christmas (girls can't wait) I fought my way in. Funny...it was busier than usual! I was really kind of frustrated by the slowpokes in front of me. But to make a long story short after 45 minutes of futility...I was escorted to the customer service area and promptly seated with someone who arranged the lengthening of my necklace back in NYC. It took a week (less than quoted) and they were more than generous in accomodating my neck!
Pros: namesake, quality, timeless
Cons: primadonnas, wallet-pain