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Thurston County Transmission - 3 Reviews - 4022 Pacific Ave SE, Lacey, WA - Auto Repair & Service Reviews - Phone (360) 438-0900
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Thurston County Transmission

4022 Pacific Ave SE
Lacey, WA 98503
(360) 438-0900
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Being in the motorcycle service, & restoration business, it was a refreshing change to find a service co. that treat their customers with respect. Having your options & problems c...


All reviews seem positive

Editorial review from Citysearch 11/19/2013

Thurston County Transmission has always been fair with me. They are efficient and certainly know what they are doing in any situation. I highly recommend them for anyone to use and I find it amazing that they can work on any type of vehicle. The Team at Thurston County Transmission are direct, up-front and make a difficult situation one you can understand and accept even though it may be a little worse than originally anticipated. I always get to have all work performed explained to me and when I ask them to show me what is wrong I get a full explanation on what needs to be done to make repair work reliable. I have utilized their services for a number of years and will continue to do so . When you find excellent workmanship you certainly want to continue to use a shop that does great work. Thank you Thurston County Transmission more

Editorial review from Citysearch 12/22/2012

I am very picky when it comes to letting a shop work on my cars. These are nice people to do business with. This is my third visit to this shop. Every time this shop has been very helpful. Last year I came to this shop to have service done on my truck. This time I took my wife?s car there for a transmission repair And I just had my daughter?s car serviced for a Christmas gift; the experience has been very good every time. You can trust this shop. more

Editorial review from Citysearch 12/18/2012

I usually don?t write reviews. I wanted to do so because I am so pleased with your good service. I had my BMW at a shop, I had to take it back three times and they had my car for a week each time and were not able to fix my car. The guys at Thurston County Transmission only had my BMW for 3 days and now my car works better than new, Thank you so much for fixing my car. Jack H more

Editorial review from Citysearch 10/20/2012

I drive a 2005 dodge with over 135,000 miles on it. I WISH I would have found Thurston County Transmission sooner. I'm sure I would have saved myself a lot of time and money! Larry happens to be a Transmission expert, so I got very lucky there! He has advised me on several things outside of just transmission work. The guys at Thurston County Transmission really do go above and beyond. They are very knowledgeable, professional, and trustworthy! I can't tell you how much it means to find a shop where they are more concerned with your safety than just taking your money! more

Editorial review from Citysearch 7/18/2012

Staff is great, I love the family atmosphere. I purchased a vehicle from a previous customer of Tct's and I got to transfer the warranty over to me which was a good sale for the guy I bought my truck from. So as long as I keep up with the maintenance services also I get the Lifetime warranty. I feel I made a great buy with the truck. I was hesitant to buy the Ford because of the problems I hear they have. I am so glad I found such a great deal. more

Very Happy Excellent Recommend Trusted. 2/11/2012

Being in the motorcycle service, & restoration business, it was a refreshing change to find a service co. that treat their customers with respect. Having your options & problems clearly explained at your level, Wayne started on a basic level until he found my personal knowledge was above average. At which point he asked Larry, the Transmission Builder. to talk to me, and explain my options. I felt comfortable leaving my truck in their hands, and I was very pleased with the results. Thank you to the crew at Thurston County Transmission. more

Outstanding customer service 12/31/2011

Customer service was great, I was referred by a friend and he was right..... The work was superb. Happy to find a shop who is honest and trust worthy and stands behind their work, my loyalty is with TCT more

A Special Thanks 12/22/2011

Happy to find a honest independent shop with friendly people. Before any work was done I was walked thru the procedure of the repair on my car, shown what the inside of a transmission looked like, how they function, and what caused the failure. Their warranty immediately sold me and how honest this shop is. I highly recommend this shop for any and all repairs. Being a out of towner with a broke transmission is not fun, but when I was referred by my family members to this shop I was thankful. I'm happy to be back home in Az with a fixed transmission and my lifetime warranty that is also transferable. more
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Owner Message

  • Most auto mechanics are trained to repair your vehicle to its original manufacturing spec, then there are a handful of auto repair and transmission repair shops in the country that have true engineers at the helm. While factory spec repairs will suffice on many occasion, with transmissions an engineered solution will prevent the problem from reoccurring by solving the inherent design flaw. Given the price of a transmission rebuild, this can be a monumental difference. Our industry is notorious for transmissions going bad again, so ask yourself, “Would you rather get it right the first time?” Thurston County Transmission has a rock solid reputation, just like our one-of-a-kind lifetime transferable transmission repair warranty.

Additional information

  • Hours:

    Mon 8:00am-5:00pm Tue 8:00am-5:00pm Wed 8:00am-5:00pm Thu 8:00am-5:00pm Fri 8:00am-5:00pm
  • Payments:

    American Express, Discover, Master Card, Visa