Ray, the owner of Thunderball is a very helpful and interesting guy. He will spend the time with you and chat about all kinds of interesting topics. Always Polite.
My guess is that the other reviewer ran into a rude patron and not a member of or employee of Thunderball Amusements.
Remember, this is the Internet and nothing gets double checked. Imaginary Fiction becomes Fact, or as Obi Wan would say ""The Force can have a strong influence on the weak-minded.""