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ThunderCloud Subs - 1 Reviews - 2308 Lake Austin Blvd., Austin, TX - Restaurants Reviews - Phone (512) 479-6504

ThunderCloud Subs

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2308 Lake Austin Blvd.
Austin, TX 78703
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(512) 479-6504
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Restaurants , Delis , Sandwiches

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Food & Dining

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ThunderCloud Subs - Austin, TX

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I just went to Thundercloud on Lake Austin Blvd. this afternoon to grab a sandwich and smoothie. The guy behind the counter said that while he was making my smoothie, one of the o...

Fed up with rude service - won't be back! 7/2/2007

I just went to Thundercloud on Lake Austin Blvd. this afternoon to grab a sandwich and smoothie. The guy behind the counter said that while he was making my smoothie, one of the others behind the counter would take my sandwich order. So I moved over to stand in front of them and, nothing... Neither one would so much as acknowledge my presence or look me in the eye. They deliberately avoided eye contact with me, looking right through me, but when another customer walked in, they cheerfully took his order! I just stood there with my jaw dropped - it apparently is asking WAY too much for them to be pleasant to their customers?!?! When the guy making my smoothie came back, I double-checked with him to make sure I had understood him. He said that yes, they were to have taken my order and he seemed a bit confused, but at least he apologized.\r \r I have also experienced rude service at the Thundercloud at FM 620 and FM 2222. Apparently that's the overall culture at Thundercloud - a side of asinine behavior comes free with every meal.\r \r I really don't mind the slackers who work at all the Thunderclouds - the ones who wear goth rags and sport hair that I seriously doubt has seen a comb in two weeks. It all kind of adds to the ""Keep Austin Weird"" scene. But if your going to be hired to do anything in customer service (and you're bent on making it obvious how much you don't want to do your job), you could at least be remotely pleasant to your customers!\r \r I took my business to Schlotzsky's and got a great sandwich - and great service! Cons: Rude servers more
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Owner Message

  • Our Story
    Welcome to ThunderCloud Subs, a neighborhood sub shop with a rich tradition of good natured people serving FRESH, FAST & HEALTHY food in a great atmosphere.
    IT'S ALL IN THE INGREDIENTS...We slice all our meats, cheeses and produce daily. We prepare our spreads from scratch every day. We have our bread made from scratch and delivered every morning and we choose only the finest ingredients.
    Our People
    The ThunderCloud sandwich artists are notoriously good natured and famously talented. We take pride in a job well done. We believe in team work, doing a little bit more than our fair share and having fun both on and off the job. Though we have plenty of company policies to help keep the "machine" running smoothly, we think we allow enough liberties to foster individualism, self-esteem and self-pride

Additional information

  • Hours:

    Mon. - Sat. 10:30am - 9:30pm;Sun. 11am - 8:30pm
  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    General West Austin, West Austin
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