It's a bit tricky to find this place if you're not taking a shuttle. There is no parking, thank God I was dropped off by a friend. When I got there, I handed the guy the printed out reservation and he pretty much ignored me. I asked if there was a problem, and he seemed to be annoyed that I wanted my car. Anyway, it was my first time renting a car and I could tell he knew that. He told me, "You have to get the supplemental car insurance, or else I can't rent you the car." It was about 15 dollars a day, and I was renting the car for a couple weeks so that meant I was gonna have to pay well over $200. So I'm about ready to change our entire vacation plans because of this but I call Thrifty's 800 number and explain what is going on, and when the guy hears me... he yells out, "NO, I never said I wouldn't rent you the car without the insurance! I just meant, that you should get it!" Anyway, I hang up the phone... look him in the eye.. call him a flat out liar.. and demand my car.