This was my best place to shop for sweaters, but I just found out that you can get the same sweaters in other stores in SF for much, much less. At least 20% less. When I wanted to return a sweater I special ordered (because I found it for less at Macy's), they refused to give me my money back or store credit. Not a nice way to treat a long term customer. I will not be going back.
Pros: hand made sweater
Cons: bad value, bad customer service