I can not warn you more about this office and specifically the people who work in the office answering the phone and Timothy Thompson. They will find everyway to screw that they can.
WARNING - RECORD EVERY PHONE CONVERSATION YOU HAVE WITH THEM.
WARNING - RECORD EVERY IN PERSON CONVERSATION YOU HAVE WITH THE.
WARNING - ANY TERMS OF ANY AGREEMENT THAT YOU MAKE, GET IT IN WRITING BEFORE YOU PAY ANYTHING. (They will try to scare you with a lawsuit, and will tell you that you must request what you want in writing. This is not true)
WARNING - IF YOU GO TO COURT, MAKE SURE YOU SPEAK WITH THE JUDGE ABOUT YOUR INTENTIONS TO SETTLE OR DISPUTE. DO NOT LEAVE UNTIL THE JUDGE KNOWS YOUR INTENTIONS.
WARNING - TIMOTHY THOMPSON WILL LIE DIRECTLY TO YOU AND THE JUDGE. HE DRESSES NICELY, IS WELL GROOMED, SPEAKS WELL, AND IS EVEN FROM EAST TENNESSEE BUT HE WILL LIE TO YOU LIKE A SCHIZOPHRENIC WOULD.