I have passed by the Things Remembered kiosk inside of the Viewmont Mall many times, and though their items looked nice, I never bought anything -- until my son and I were looking for a Father's Day gift for my step-dad. My son noticed a lovely pocket watch in the display case, and it was a reasonable price, so I inquired about having it engraved. Within an hour, I had a wonderful gift, with my step-dad's initials engraved. They did a wonderful job engraving (I think the machine does it, but still, very nice job!).
They do ask for you to pay for the item before they engrave, which makes sense incase you never show up to pick it up, they'd not be able to resell it.
It has been almost a year since we gave the gift, and it is still working fine -- he has not had even the slightest problem with it.
I would certainly buy from them again if I needed a persoanlized gift for someone special.