I have had to edit a few things out due to space constraint, but I will update this review if any actions are taken to correct our situation.\r
This was our very first experience with your company, and I am sad to say, likely our last. First, we had a party of 13, and were seated at separate counter height tables that seated six people each. We requested lower tables, as several people in our party have physical conditions that make sitting up high like this uncomfortable. We had a single child in our party, who we made mention of at the time of our reservation, and also noted her age. There was not even a place to seat her at the tables, and the chairs were not safe for a three year old child to sit in unassisted. We were brought a regular height highchair, and considering how ridiculous the idea was, with her a few feet away from the surface of the table, her father ended up trying to eat with her in his lap. \r
Our server, ""Jen"" was only present at our tables to deliver the separate courses. She reviewed menu choices and cooking instructions hurriedly and was quite rude.\r
I literally cannot count the number of times that our individual water, tea, and sprite glasses remained empty for 5-10 minutes at a time. The last time my husband requested a refill of tea, our waitress poured and left tea that barely had a tint of color in the glass. Two separate times the burners on our table were turned off. We could not get our food to cook, and as a result our lobster and shrimp were either undercooked, or overdone and rubbery, our chicken pieces were dry, and not eatable. This happened again when desert was served.\r
If this is the quality of service that your establishment provides, I will most certainly inform anyone who asks of our horrible service. There are many more places in Greenville to have this type of dining environment in which service meets or exceeds expectations. These are the places I frequent with my presence, my money, and my praise.
Pros: An attempt at a higher scale dining establishment
Cons: This attempt fails all points other than atmosphere