My husband and I were tired of always being behind in cleaning our house, and we wanted a reliable, detailed cleaning service, so we did some research and hired The Maids Home Services as their motto is, "Nobody Outcleans the Maids", and they have a very detailed cleaning process. For several months we have had them clean our home and nearly every time I had to have them come back and re-clean. They were always nice when they had to come back and even have a quality control person, but that was not enough. We were not asking for anything out of the ordinary. Thorough dusting and cleaning of the floors and fan blades, bathrooms, etc. They neglected to clean anything but the toilet bowls; leaving the seat of the toilets and top of the tank dusty and dirty. Our fan blades were consistently dusty as were the floors; at times they left foot prints on the hard wood and left their cleaning rags in our bath tub and stair case railing.
They leave feedback cards after every clean, which I filled out and had repeated discussions with the quality assurance supervisor about specific things that needed done each time, and regardless of what I did, rarely were the things cleaned that I asked. The prices they charge are entirely too high for the low level of quality this company provides.
Pros: Responsive quality assurance supervisor
Cons: Consistently poor quality cleaning