I thought I would treat myself to a spa package boy was I wrong! I will never again make that mistake with this place. It had three steps. The first went great, hair cut and style- I was happy. Second was the massage. Well when I made the appointment I had upgraded to the higher massage which ran longer 55 minutes instead of 30 and when I got into the room the tech said well we only have 30 minutes so I don't really have long to work. Thats when I informed him no I had upgraded. He seemed flustered, as it seems this happens often, and he went to talk to the receptionist, who can't seem to get anything correct, he came back and said he would work it out but was very confused and not easy to work with.... So I scheduled my third appointment which I also upgraded to a longer package- the facial. I leave out for my facial and get a call as I approach the business, it is the receptionist she says my tech has just text her and called out could we do it later today- no cause I have other plans and appointments so I turn around go back home and reschedule till next week. I drive back down the next week... appaointment was at 1:00 I sat there waiting for 50 minutes!!!!!!!! Then finally go back and the tech, who was very sweet says, well since we only have 30 minutes, OMG!!!!! I UPGRADED!! So she told me she would make this right to get up and reschedule because she didn't have time to give me the facial I wanted. I reschedule yet again! So I go back today for the 3rd time for a freaking facial and I get there and see a sign on the door, ""Temporarily closed due to construction"" If I could have ripped that door off the hinges I would have. The door was open so I went in. They were very surprised to see me and I said yeah I have an appointment today- AGAIN. Then the receptionist came around the corner and realized she didn't call and tell me not to come in... there I am right on the schedule... I SWEAR. So I say just give me my money back I have tried and tried with you all and obviously you can't get it right. So she offers me 20 bucks... COME ON! I have drove back and forth from Lebanon to Mt. Juliet 3 times not to mention my wasted time and then offers 20 bucks... oh and some face products. I was more than kind through this whole process. Gave them numerous chances. This place is a joke. I can't believe they call themselves a business- they won't be for long if they treat others like they did me. I would not waste my money at this place.
Pros: One staff member was very concerned and tried to help.
Cons: Everything... will never go back