This is a relatively new restaurant and my husband and I wanted something that was different, not a chain. We have only gotten take out from here, though. The meals are a bit pricey for the portion sizes, and my husband thought his mussells were gritty. So he went to their website and left a comment. Within a day, we had an email waiting for us that apologized and included a coupon for a free meal to try them again (the value of his original meal). I thought that was GREAT customer service and we ate there again the following week. The meals are pretty good but not my favorite restaurant. But, what can you lose by trying them out! Oh, the dessert was fantastic though!