The Wright Move did some things very well and some things not so well. There were several pieces of furniture that were damaged during the move and one piece that was completely demolished. When you sign up with them, you sign a waiver that says they cannot be held accountable for broken items, which I found a little odd. I was a preacher's kid and moved a bazillion times, so I know stuff gets damaged, but I also know it's not usually this bad.
The main piece was a bookcase filled with books. I think it was a new employee that tried to pick it up with the books still in it. The bookcase was not as tall as it was long. When he started down the steps, as soon as it dropped physics kicked in and the weight broke the bookcase completely. I did talk to the owner about it. I told him I wasn't trying to get the kid in trouble, but that physics dictates you cannot move weight around like that without breaking something.
The workers didn't tell me about it. I had a neighbor who was kind of supervising and he was the one who told me about it. My couch also got a little piece of fabric on one of the arms, about an inch square piece, torn off. The top of a dresser drawers was chewed up too, but that wasn't in great shape to begin with. So it wasn't like it was brand new furniture or some priceless antiques.
All-in-all they responded quickly and the workers were courteous and willing to work with you. You could get someone to come move you pretty quickly with this company. I could call in the beginning of the week, which I did once to have them come and finish my move, and have my movers there by the weekend. There's no delay, which was good.
The kid that was the foreman every time I dealt with them is sharp. He knew what he was doing and was a good leader. He knew how to move stuff, but obviously he didn't stay on top of everybody the whole time. It was clear that the kid who broke the bookcase was new and was learning how to be a professional mover, and he certainly did learn.
It would have been nice had this been a company that would repair or replace something broken that badly, but you sign a waiver so you're just stuck. Be present during the moving process. I was not. I was moving from one side of town to the other, so I was running around getting the keys or getting more boxes and I just was not there.