Took my Brand new 2009 G8 GXP, to have windows tinted. Picked it up. And one of the employees, told me he wished he had 15 more minutes so he could take my car out on Route 100 and see how fast it could go. Then I discovered scratch on upper back fender. Upon speaking to owner I was told we don't scratch cars. Not in a nice way either. Owner called me an ediot, told me to get off his property and told me I was a rude lady because I was upset, that my car was scratched by his establishment. I literally said to this man 6 or 7 seven times, please stop screaming at me. I don't want to argue or yell. I just want to handle the situation with the car. He(the owner) continously screamed and yelled.Just kept saying we don't scratch cars. I tried to explain that things happen, but he just kept yelling at me. Yes yelling at me the customer, who was just trying to handle this situation. Never offered to so much as try to fix it. Until the police showed up and at that point he said to the officer not myself that he has something that can take that scratch out(rubbing compound I assume),if I would have been a little nicer, he would have done that. Never offered that to me just to the officer, which I would have declined anyway. At that point he was not touching my car. There are people not employed by him in and out of the warehouse they tint the cars in. I guess know the reason we were asked to pay cash. So when you realize your car is damaged. Theres nothing you can do. I basically paid to have my car damaged. And just a thought if he is so sure he does not scratch cars. Why does he have rubbing compound, to fix them. The tint seems to be ok, this is still the first day but looks ok. But definitly not a professional, and does not know how to handle customers at all. If I was you I would go somewhere else, and not risk it. I would not even give this place one star, but you have to put at least one to have your comment published.
Pros: If you like to be treated horribly, this is your place.
Cons: Damage to Car. Horrible To Deal With