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The Swiss Colony - 6 Reviews - 3650 Milwaukee St, Madison, WI - Gift Shops Reviews - Phone (608) 244-6666

The Swiss Colony

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3650 Milwaukee St
Madison, WI 53779
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(608) 244-6666
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Gift Shops

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Reviews

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Best

I love shopping with The Swiss Colony for Christmas gifts. And i always make my order when you get the 3 free gifts with your purchase. The meat and cheese gifts baskets are super...

Worst

I love their struesel and have now ordered it twice. I also recently ordered I Christmas Gift basket for my husband. For nearly $60.00 I am very disappointed when I received it ...

Swiss Colony is NOT Customer Friendly! 10/12/2012

Three months ago I opened an account with Montgomery Ward a company covered under the Swiss Colony family of catalog retailers and had a very bad experience, thanks to the policies of Swiss Colony. They POLICE their customer accounts monthly ans after only a few months of doing business with them, spending more than a thousand dollars, and always paying the bill early or in 2 payments, I was refused credit on an order last week because Swiss Colony told MW that I owed them money. I called them and was "referred" to their Loss Prevention Dept where I was told by a bouncy young gal that I owed them money dating back to 1984, and that oh, yeah, iI guess it was covered by a bankruptcy. Imagine my surprise that Swiss Colony had blacklisted a customer based on information dating back 28 years- information by the way that they are NOT legally allowed to have or use because the bankruptcy was discharged. I closed my account with Montgomery Ward immediately because I do not believe any customer deserves to be treated in this manner. If these companies are that paranoid about credit plans,than perhaps they shouldn't offer them. Most of the companies charge a small fortune for shipping and handling charges so when you add that into your holiday shopping budget, you'd be better off putting things on lay-a-way at a big retailer, or buying gourmet foods at a Kiosk in your local shopping mall. more

The Worst 12/15/2011

I'd give Swiss Colony no stars if I could. I don't think I've ever experienced such terrible customer service. I placed an order on line, when I received the confirmation emaill, it was wrong, so I called to correct it. I was told it couldn't be changed since it had already shipped. I also sent an email expressing my displeasure and requesting that the order be cancelled. Three days later, I received an email saying the order was just shipped. I called again (and emailed) to explain the situation. I was told there was no record of my previous call or email, then put on hold for 20 minutes, then disconnected. I'm incredibly frustrated. more

Pricey for What you Receive 12/13/2008

I love their struesel and have now ordered it twice. I also recently ordered I Christmas Gift basket for my husband. For nearly $60.00 I am very disappointed when I received it yesterday. I am going to see if I can return it. The meats and cheeses are so small. There is nothing there. The meat isn't enough to feed my dogs. Geeze, for that much money I could have gotten a much better deal at Hickory Farms. They have lost my future business. more

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great for gifts 4/28/2006

I love shopping with The Swiss Colony for Christmas gifts. And i always make my order when you get the 3 free gifts with your purchase. The meat and cheese gifts baskets are superb and taste great. So do the fruit baskets. But mostly I love their petifores, yumy. Decent prices and they will deliver all your items to one or seperate addresses just in time for the holidays. Quick shipping and fantastic customer service! more

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Great stuff 4/10/2006

I love The Swiss Colony. I got introduced to this site by a TV program called "Food Finds" on the Food network. Then I heard about this site during christmas time when they had a promotion. They were offering 2 gifts with my first purchase. I ordered a box of fancy cashews and it came with 2 gifts (macademia nut choclates and petite fours) and everything was yummy. I ordered lot more stuff from them and its always good. Wouold recommend thsi site to everyone. more

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mmmmm....chocolate 8/27/2005

This is a great place to get some great gifts. I have given their products as birthday gifts and especially Christmas gifts. I never know what to get someone for Christmas and this works really well. Their chocolates and treats are of really good quality and they are delicious. When you make your first order you get to pick a free gift. But for some reason they forget to ship it to you with your order and you have to call in and remind them, but then they send it to you just fine. Prices are kind of high but they always have some kind of deals available. more
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