We arrived and the place was packed, sign of a good restaurant/bar. The staff were extremely busy and obviously stressed out when we got there. We were seated half an hour late for our Saturday brunch. Still no complaints really. There were 10 of us in our party and the waitress took my order last, I clearly said I wanted the Burger please, Medium well. She did not read out orders back to us and just rushed off. The food started to come and by the time she had delivered 9 out of the 10 plates of food, I could see she had in her hand something that did not look like a Burger. She looks at me and sais 'this must be for you' . It was a steak sandwhich, I didn't order a streak sandwhich I ordered a burger. She tried to tell me that I did order the steak sandwhich and she read my order back to me and I agreed. 1) BIG LIE! I know what I ordered and I also know she did not read the order back to me or any of our party. She went off in a huff to the kitchen and came back again with the steak sandwhich and tried to put it down in front of me saying ' You will have to eat this now'. I said you have got to be joking, I ordered the burger and not a steak sandwhich so no I will not eat it. Eventually she came back saying the chef had agreed to make the Burger instead. WTF??? I have never had such poor customer service ever. First to have the waitress lie and then secondly to be told I had to eat the miserable looking steak sandwhich. Luckily the tastiness of the burger made up for this, the Burger was out of this world.! I won't ever go back though, that was the worst experience I've ever had in NYC in any restaurant.