I was staying here for 3 nights on business. I felt like I needed to shower after walking from the elevator to my room. For 2 days there was food thrown all over the hallways that I had to step over to get to my room. That's in addition to the hallway smelling of beer and urine. I informed the reception desk twice about the mess before it was taken care of. The room looked cool, and contemporary if you didn't look too closely. The blanket on the bed smelled, the wallpaper was peeling off the walls and the shower pressure was slightly stronger than a drip. There were no tissues in the bathroom, and one of our lights didn't work. In the middle of the night there were multiple heards of drunk, stoned people yelling in the hallways that woke me up several times. Wake up calls came 20 minutes late, and my credit card was billed incorrectly for the stay. $662 extra incorrectly! When asking the concierge about going out for dinner, she wouldn't accept that we wanted to go to Santa Monica or West Hollywood, and kept insisting that we go to Pasedena, where she's from. When I expressed thats not where we want to go, she claimed to not know any restaurants except for Pasedena. The hotel bar / pool is cool, but listen, you don't have to stay at this dump to go there, infact if it is a pleasent hotel experience you are looking for, I would suggest not staying here. It's all name and very little attention to the customer. I think these reviews are very important to keep businesses honest about their services. I frequent a lot of hotels becuase of my work, and I am in customer service. I was very disspointed in my experience here. I hope the one they are building in New York will have more attention to detail.
Pros: bar and pool
Cons: customer service, cleanliness of hotel