I loved this spa, even from my first phone call. The receptionist was so sweet and knowledgable! I arrived early, as asked.. Was given my own private locker, which they supplied a lock for, a pair of slippers and a robe. Sadly, it was a little tight, but I am Plus Size. They lead me to a nice relaxation area, which had snacks! I filled out my paperwork, and was taken into a nice sized room, with candles burning, essential oils were in the air.. Soft music was playing. My tech was a very nice lady, I will refer to her as B. B took a history of my injuries, and made sure to pay close attention to those problem areas. She asked me a few times if the pressure was ok, and if I needed anything. The rest of the experience was bliss. I received an 85minute Swedish Massage. From the tippy top of my head, all the way to the tips of my toes I was massaged. I love this place. Worth every penny!