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The Q Shack North Hills Mall - 23 Reviews - 4120-135 Main, Raleigh, NC - Restaurants Reviews - Phone (919) 786-4381

The Q Shack North Hills Mall

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4120-135 Main
Raleigh, NC 27609
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(919) 786-4381
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Reviews

( 7 )
( 3 )
( 3 )
( 2 )
( 8 )

Best

I've worked with Tom on a number of occasions over the years - first, as manager of business events for a museum and now as a manager within a large organization, so I feel well q...

Worst

We ate here shortly after they opened. The brisket was okay, and you can't get that in many restaurants in this area, but my side items (slaw and potato salad) both had an overwh...

Editorial review from Citysearch 9/15/2013

not go back.the female employees are rude to female customers.only nice to male customers. the restaurant was dirty.and had to ask the employees to clean the tables .so could eat in the dining room.the female employees would not give me the full amount of hush puppies on my plate.that would be normal size.had to ask the manager.the female employees try to start fights with female customers.not volunteer to wait on,talk back rude,interrupt female customers while waiting on them,walk away in the middle of waiting on female customer and customers have to ask them to come back and finish job,yell at them,walk away while female customers are talking to them.and noticed the food crumbs on the table.brushed onto the floor and it stayed there.enough not to come back.and female employees cashiers would overcharge female customers.and not volunteer to give correction when short changed.And not volunteer to correct wrong order. more

Editorial review from Citysearch 11/28/2012

Folks - give yourself a break next turkey day and order your turkey from The Q Shack. We did and it was fabulous. My mom was eating it with a fork it was so tender. For the money and ease (1.5 hours in the oven) you simply can't beat it. Well done Q Shack! more

Editorial review from Citysearch 8/10/2012

The Q Shack did a wonderful job catering my daughter's wedding reception. From the taste and quality of the food to the superb waitstaff/bartenders I could not have asked for more. In addition to the evening reception, the Q Shack also catered a breakfast that morning in the North Hills restaurant. The breakfast was a full-spread buffet for the wedding party and family (60 people). The food was excellent and the service was superb. The Q Shack's flexibility in putting together this event was exemplary. more

Outstanding, professional catering - highly recommend! 4/16/2012

I've worked with Tom on a number of occasions over the years - first, as manager of business events for a museum and now as a manager within a large organization, so I feel well qualified to assess Tom's expertise with catering events. His experience at overall event organization is very evident, and he goes above and beyond to ensure an excellent experience for the customer. Tom was the first person I thought of for a very important, large event we are holding in just a few weeks. I needed the event to be in professional, capable hands. Tom's extensive experience in catering relieved a lot of stress for me as I knew every aspect of the event would be covered down to the smallest detail. The food at Q Shack is very high quality barbecue - we've had a number of compliments from business and professional guests at events, and a number of attendees requested his business card for future events. Tom also has a new restaurant and catering business in addition which sources local and organic foods and sounds delicious. Can't wait to try it. I recommend Tom's professionalism and high quality food very highly. Tom will make your event an experience that your guests will warmly remember. more

It's Final - Will never go back 8/13/2011

Today I read mixed reviews on the Q Shack and thought maybe we should try it out to judge for ourselves. We had a craving for some smoked brisket. We ordered the tailgate #1 thinking leftovers for work. Not so. I do not quite know what we received but what was supposed to be brisket. It was a tasteless piece of meat that looked like a roast and not cut as brisket but pieces pulled from the meat. The second meat the pork was dry and not sure what they were trying to do with this. The ribs were OK but again dry. The side of greens was griddy with dirt and the side of macaroni was not good either. No smoked flavor or taste in any of the food. The sauces were awful. Will never go there again. more

.... 7/2/2011

sorry this review was meant for the Durham store more

Insult to BBQ 6/5/2011

Awful the meat was dry and tasteless, the coleslaw was cabbage and mayo, the ""sweet Tea"" was bitter and instead of hiring locals the owner imports non-english speaking immigrants nobody there could understand what we wanted and our order was wrong. I emailed the owner and he called me and harrased me on a sunday night. There is NO southern cooking here or customer service, this yankee thinks he is still in brooklyn. Dont eat here go somewhere else. more

Great Catering Job 4/5/2011

Tom and crew catered my sons Bar Mitzvah party this past weekend. The brisket and smoked turkey were a tremendous hit. The kids absolutely loved the mac n cheese as did the adults who raided the kids buffet. Desserts were very good, particularly the cupcakes. In addition the food served during cocktail hour was also great. Tom was a pleasure to work with. His staff was friendly and sweet. I could not have asked for more. Thanks to Tom and his staff. more

I thought I was gonna be WOW'ed.. did not happen 10/13/2010

We ordered 2 combo plates: the chicken and the pork butt. Both visually looked the same but more importantly, they tasted the same. Both meats were over flavored with seasoning and were very dry. For the sides, the collards were served with too much liquid and I personally prefer chopped collards. The collards still had a lot of stems/ribs in them which makes for messy eating. The fries were very good. The sweet potatoes were over flavored. I'm not sure what the seasoning was (perhaps cinnamon or allspice but it dominated the flavor of the potatoes. We could not finish them as they were too strong tasting. The place is in a great location and was very clean. I think the cooks may just want to cut down on the flavor enhancements and let the food speak for itself. more

Great Business & Great BBQ 9/27/2010

Here's a follow up on the neighborhood party. The food arrived on time and the delivery staff were very nice and very helpful. The food was packaged very well and was delicious. Everyone raved about the quality, tenedrness, and most of all, the flavor. We will be using Q-Shack again for our outings. Many thanks. more

Wedding reception 9/8/2010

We had the Q Shack cater our wedding of 150 guests. The Q Shack offered us a full service catering; covering all rentals; linens, napkins, glasses etc? They also supplied us with alcohol, appetizers, the buffet, and desert. They were also nice enough to setup decorations for the reception. There were two Q Shack employees that were at the event. They did a great job of serving our guests alcohol and keeping the buffet full of great food! Our guest were ranting and raving about the mac and cheese and the banana pudding! Tom and his staff did a great job. Tom?s full service catering allowed us to only work with one vendor; which made things so much easier. The Q Shack was also VERY affordable; this was important to us because we(the bride and groom) were 100% funding the wedding. Our wedding day was the best day of our lives. The Q Shack played an integral part in making this day a memorable one! Thanks Q Shack! more

Great business 8/1/2010

The Q-Shack is a really great place! My husband and I really love going here because you get quality food for a great price! The food is fantastic. We really like the beef brisket, onion rings, and baked beans. Tom, the owner catered our wedding and we could not have been happier. I got so many compliments on the food and we were so thrilled that he was able to make our vision a reality. The owner is a really nice guy and a hard worker. I highly recommend giving it a try and know you're supporting a great local business--not some ho-hum chain. Pros: great food, great prices, great staff more

Great business 8/1/2010

The Q-Shack is a really great place! My husband and I really love going here because you get quality food for a great price! The food is fantastic. We really like the beef brisket, onion rings, and baked beans. Tom, the owner catered our wedding and we could not have been happier. I got so many compliments on the food and we were so thrilled that he was able to make our vision a reality. The owner is a really nice guy and a hard worker. I highly recommend giving it a try and know you're supporting a great local business--not some ho-hum chain. Pros: great food, big portions, nice staff more

Best I have had in Raleigh, but still not great 4/14/2010

We ate at the Q shack today. I was the only person in line and it took about 5 minutes for someone to walk over and take my order. We had the brisket and the smoked pork shoulder sandwich. The meat was tasty, but the brisket tasted closer to a good pot roast rather than a smoked brisket. Don't get me wrong, it tasted fine, but coming from the midwest, it did not taste like smoked brisket to me. It tasted like it was started in a smoker, but then finished quickly in a oven more like a smoky roast. Tender, but not fall apart in your sandwich tender like I am used to. The pork was tasty, good flavor. Not really smoky, but tasty. The slaw was hardly dressed, and we received really small portions of slaw. It tasted like they had just pulled it out of the bag before they gave it to us. Very cabbagey. For a $2 side, it was like 30 cents worth of dry cabbage. The sauces are so so. One vinegar based, one sweet thicker sauce. The other sides were okay. Nothing I would crave for a future visit, but nothing that I would not eat if it was on my plate. They got our bill wrong, but after restating my order three times I just paid for the extra side I did not order. For two it was just over $20. Portions were average. It was okay, just not great. That said, I have had mostly bad bbq in Raleigh. So if you are just looking for decent bbq in Raleigh, it's probably worth stopping by. Pros: Tasty Meat Cons: Service not great, loud, not terribly customer friendly more

EAT SOMEWHERE ELSE!! 4/14/2010

We had a catered lunch today from The Q Shack, the meat was digestible but the rest of the food was horrible!! The hush puppies tastes like they were two days old, the macaroni & cheese was dry, the BBQ Beans were terrible!! worst lunch we have ever had. I hope we never get food from this place again!!! more

Q Shack 4/5/2010

really have to disagree with the previous post. My family and I eat at the Q-Shack once a week and have always had positive experiences. They have catered parties at my home as well as my office and the service is always prompt and friendly. Being a Texas native, the biggest draw to the shack for me is their delicious and authentic BBQ that is really hard to find in this area. Brisket tastes like it came from my favorite restaurant in Dallas! It is served fast, but still fresh. Not only is the food great, but the employees. I regularly use them for large office orders and the food is always ready when I pick it up and I am in and out fast which is good when on a busy work schedule. Having my hands full one trip, an employee that was not even on the clock carried my order out to my car. Many other employees at my office and friends share similar experiences and have nothing but positive things to say! more

The Q Shack - North Hills 4/3/2010

Today was the second time recently that I have had a bad experience with The Q Shack at North Hills. Last time was just horrible service - I had to wait both times for them to stop socializing behind the counter in order to take my order. Both times I was the only one in line so it wasn't like they were so busy. They never ask if there is anything else you need or say thank you!!! Today Luke was just flat out rude and tossed my bag up on the counter with no thank you - NOTHING!!! I'm done with that place for good. This is two times in a row and I am not the only one this has happened to. Bad service and rude employees = no more business from me. Plus today they shorted me my side dish!!! Too expensive for crappy service and to be shorted!! Cons: Bad service and horrible attitudes from employees more

Poor Management & Beware of Coupons for this Place 1/15/2010

After ordering meals for 4, I was told that they would not accept a restaurant coupon which was specifically for their location. They said that they had cancelled the printing of it three months ago. My coupon was printed 6 months ago and it said it was good for one year. more

discusting 6/10/2009

Management sees rude employees. Employees push crumbs off table. Onto floor and not clean up. Also employees rude to female guests on a regular basis. Give food half cooked,rush to get rid of,not volunteer to wait on.,Not volunteer to give food paid for,grab money payment out of hand female guests,interrupt,talk back rude,rude looks,try to start fights,not volunteer to wait on,look elsewhere when talking to female customers,walk away from female customers when waiting on them. And not volunteer to come back.And eat food while waiting on customers. Pros: other restaurants to go to Cons: everything more

Taste of the South 3/3/2009

Good and tasty beef brisket with a nice pepper based sweet BBQ sauce. Worth the drive across town! more
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Menu for The Q Shack North Hills Mall




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Additional information

  • Hours:

    Mon-Thurs 11am-9pm Fri-Sat 11am-10pm Sun 12pm-8pm
  • Neighborhoods:

    North Hills, Lakemont
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