I contacted several other Plumbing Companies before deciding on The Pink Plumber. My deciding factor was that, although they did charge a service fee, it was a lot more reasonable than the rest. I was able to get an appointment the very next day! The technician who came to my house was very professional and courteous. He explained what every thing would cost, up front, without being patronizing or condescending about it. Another thing he did, which I have not observed before, is that he had his helper remain in the vehicle until after I had made the decision to have the work done. I appreciated not having two strange men in my house until I was sure I wanted this company to do the work.