I have been to PRSC twice in the last month. The first time Dr. Mahendru was not there. The staff was efficient, kind, and quickly answered all questions. The Dr. was ready and patient to answer all my questions about the procedure that had me confused. I did not know it was ""surgery"" to get an injection.
The visit today was much different. Dr. Mahendru was rude, short, and didn't seem to have any time for me or the staff. The first question I asked got a curt answer as he talked to two other people at the same time he was asking me questions. I felt like cattle instead of a human in pain.
He didn't tell me what he was doing before he began. Something was sprayed on my neck then pain. He actually decided that I needed both occipital nerves blocked when my neurologist ordered only the right one blocked. I still don't understand, even after asking the nurse who's reply was,""he is very efficient.""
There has to be some where to report the uncaring, lack of information, and attention.