Good: I liked the convenience of having the salon in Oak Park Mall, and 2 locations means no waiting.. Bad: My technician was so busy trying to great other clients coming in that she took a uhunk of my finger while cutting the cuticle. She immediately put something on it that burned badly, and told me it would stop the bleeding. Just kept saying, bleeding done, no problem. It hurt like heck, and she kept working and putting nail polish remover on it. Horrible!!! My nails also are gritty, and $24 for a manicure of this poor quality was a rip off!. Improvements: Technicians focused on the work in front of them, and not on getting the next appointments set to make more money, and additional services if they are going to charge $24 for the basic manicure. Most places give a full parafin for less then that.. Other: Skip this place. Too many others with more professional careful technicians..