The last time I was here, it took over 1.5 HOURS after our salads to get our main course. The manager NEVER spoke to us - even though he was there and speaking to every other table. We were never offered any type of apology or explanation. The only redeeming portion was that our waiter was decent enough to apoligize for the owner and the wait. Our party of 6 even wrote a letter to them regarding the incident and we never got a response!! I can understand things DO happen beyond anyone's control, however, to not even have the manager speak to us about the problem, or offer any type of appetizer, drink, etc. for the inconvenience is unacceptable. We were not even given any type of discount!!! Seeing the manager speaking to all the tables around us was REALLY wrong!!! Apparently they do not want many repeat customers with this type of customer service!!!! I know we WON'T go back!