Pluses: 1) they have a greeter at the door, who can point you to the correct department; 2) once you get to that department, they have a person assigned to help you; 3) merchandise is kept stocked and organized; 4) the cashiers (unbelievable to me, considering what they must be paid) are friendly, helpful and seem happy to work there. When I ran my items through the self help stand, and was struggling with a case of solar yard lamps, the associate pro-actively walked up and helped me check the items. The associates joke with you, listen to you, and know what they are talking about. The only downside is they need more variety of merchandise, and they need a way for customers to tell them which items they should stock. For example: Ortho's Rose Pride -- stocked at Orchard Supply -- this is an expensive item for which rose growers pay top dollar (with a huge margin to the retailer). They also need a wider variety of lawn furniture such as chaises longs. But their landscaping section is very very good. The management does a great job of weeding out people with negative attitudes so thank you! I suggest the CEO do an undercover walkthrough of this store, it would serve as an example to the rest of the chain.