I found The Hive Salon on NaturallyCurly(dot)com and made an appointment online for 1:15 p.m. Friday. Before I left work, I looked up the directions on her website and the directions were incorrect. I was on the road for almost 2 hours over the lunch hour trying to find this salon, which is only 20 miles away from work. I knew that I would not get a haircut because I was late due to poor directions on the website. I thought I would help her out by letting her know so I found the salon. When I arrived, Jen Cortez immediately said, ""You are late. You need to reschedule your appointment because you have 20 minutes left and I have other customers."" I was appalled because she did not ask why I was late or what happened. When I told her what happened, Jen Cortez told me I needed to do my homework and that I should be checking out directions on the internet. I said, I used your directions on the website and it took me in the opposite direction. She said, well...that is your problem, you should be doing your homework. Jen Cortez has the biggest ego on Planet Earth and it was quite a turnoff. I will never go back because of her poor customer service skills. After giving her the information, Jen Cortez still believes the directions on her website is correct and that I misinterpreted her directions. She need to drive it before putting the directions to ensure that is correct. If Jen Cortez keeps treating her customers that she is superior to them, she needs to look in the mirror and change her ways before she loses business. Jen needs to learn how to listen, shut her mouth, show empathy and never use ""I understand"" because she is not in the customer's shoes.