Have had a very good experience with this company. I have a lot of foot damage causing severe hip and knee pain. My DC suggested I go to Good Feet to give me the arch support I needed. I walked in and in 15 minutes was fitted and I could feel immediate results. Several weeks later, I went in for an adjustment of the insoles which was done without question and am still very pleased with the product and service. The rebuilding of arches is a process and hopefully this will continue to solve the pain problems. Dawn has followed up with me several times and is always very helpful answering my questions and being proactive. Thank you Good Feet!