I checked in for my scheduled appointment for eyebrow waxing on time and waited for about 20 minutes. I reminded them that I was still waiting and 5 minutes later they advised me that they overlooked that I was there and the next appointment had already gone in. They could not fit me in their busy schedule that day and asked if I wanted to reschedule for another day. I was very disappointed that they were not accountable for their oversight and did not offer a discount for the inconvenience they had caused. I emailed the owner and never received a response. I found another spa that values their customers.