I personally think Cheesecake is overrated...although usually good food and service are provided. however, on my last trip to the brentwood cheesecake factory i was furious. My friend had to convince me to try it out, and promised brentwood always has great service. It took 10 minutes to seat us when there were clearly 100 open tables. We waited for 30 minutes for WATER, and even longer for our waitress to actually come and talk to us. She didnt care about us at all and we even over heard her and another waiter arguing over who was going to take tables because they were so ""slammed,"" mind you-it was not busy at all. When we finally go our meal it was terrible, my burger was overcooked and my friends pasta was something we couldve microwaved. Not only that but the drink i ordered was terrible. When my friend complained to the manager he gave him a look like, ""what do you want me to do?"" So he comped our 2 drinks, and when i ran out of water and needed something to drink he pulled the margarita out of my hand before i could take a sip. NEVER EVER AGAIN WILL I GO TO A CHEESECAKE FACTORY, ever!
Pros: Beautiful fountain outside
Cons: Wait staff are rude, food is under par, blond manager is an a$sh0le!