HORRIBLE COMPANY! This company is by far one of the worst I have ever dealt with. Customer Service is nonexistent, they alter contracts without consent, misrepresent themselves, lack professionalism, and have very shady business practices. I initially contracted their services because they promised to deliver by a specific date and they offered price matching. Everything was fine until they loaded my belongings. Once they had my belongings in their possession, I was told I owed them more money because I failed to give an accurate description with my initial over the phone inventory list. Although, I told the ""specialist"" on the phone that I could only provide a vague description of the items. I was told I needed to pay more money or my things would never be shipped. I asked for a new contract stating the additional charges at which point I received an e-mail saying ""you've paid this and you owe this."" I informed the company that this would not suffice. I needed a new contract, they sent me the contract we originally signed with the old price scratched out and the new price written on the side. They did not issue me a new contract to resign.\r
I had no problem paying but I was then told that I would have to put cash into their bank account. At which point, this seemed extremely shady. They had my credit card on file but refused to charge the additional monies to the card. They said that if I wanted my belongings sooner rather than within the 14 days they ""by law"" have to deliver them; although they had already agreed on a specific date, that I would have to deposit cash into their account. Feeling like this would not be in my best interest I deposited a check and since we both banked with the same bank, I was told by the bank that this would clear by the end of the night. The company refused to ship my belongings claiming that there was an internal policy that states checks take 4-5 days to process and if I would have just done what they told me and deposited cash, they would not have to delay my shipment and additional 4-5 days.\r
After having a bank representative contact them and confirm that they money was readily available and that the bank was not processing anything, they continued to fight with the bank representative on the phone and said that it's ""their"" policy. Best Movers of America contacted me 7 days after I deposited the check saying that the items were shipped and I should expect them over the weekend. This is an entire week past the agreed upon delivery date. They then informed me that I owed them even more money because their employee made a mistake when calculating the additional fees the first time. I said that I could not be held responsible for a mistake their employee made and was told I had no choice but to pay them. I informed him that he had 7 days to catch this error and send a new contract but waited until the items were shipped to inform me of additional fees; I told him this was unacceptable.\r
The movers arrived that Saturday without calling the day before to confirm their arrival as I was told they would. Luckily I just so happened to be home in order to receive them. At which point, I realized the movers were merely contracted out by Best Movers of America and did not work for them at all. They requested payment before unloading my belongings and asked for more money than I was told on the call a few days before. The movers then called the company who told them I was to pay them the amount mentioned on the call a few days before and nothing less. For fear that my belongings would be held hostage I ended up paying. This company definitely practices price gouging and should not be allowed to treat consumers like this. DO NOT, DO NOT, DO NOT USE THIS COMPANY UNLESS YOU WANT TO SUBJECT YOURSELF TO DISRESPECT, CONSTANT PRICE CHANGES, DELAYED SHIPMENTS AND ON TOP OF IT SUFFER FROM ADDITIONAL HEADACHES AND MIGRAINES BEYOND THE STRESSORS THAT MOVING ALREADY PRESENTS!