Upon leaving Chicago to return to Ohio , my check engine light came on and my ""bug"" was running rough. Although it was Pres. Day, they squeezed me in and checked it out, assuring me it was safe to drive home. If I lived in Chicago, this would be the service dept. I would go to! My daughter, who lives in Chicago, spent years trying to solve a problem with her ""bug"" at another VW dealership with no success. Upon taking it to City Volkswagon, the problem was fixed first time!