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The Autobarn Volkswagen of Evanston - 17 Reviews - 1033 Chicago Ave, Evanston, IL - Car Dealers Reviews - Phone (847) 866-7600
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The Autobarn Volkswagen of Evanston

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1033 Chicago Ave
Evanston, IL 60202
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(847) 866-7600
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The Autobarn Volkswagen of Evanston - Evanston, IL
The Autobarn Volkswagen of Evanston - Evanston, IL
The Autobarn Volkswagen of Evanston - Evanston, IL
The Autobarn Volkswagen of Evanston - Evanston, IL
The Autobarn Volkswagen of Evanston - Evanston, IL
The Autobarn Volkswagen of Evanston - Evanston, IL
The Autobarn Volkswagen of Evanston - Evanston, IL
The Autobarn Volkswagen of Evanston - Evanston, IL
The Autobarn Volkswagen of Evanston - Evanston, IL

Reviews

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Best

I love my VW Jetta. Beginning and ending each service visit, I continue to be pleasantly surprised by the level of professionalism, respect for it's customers, and quality of serv...

Worst

This place has some of the worst service and smarmiest, slithery sales staff that I've ever experienced with a car dealership. Their repair service is unqualified and quite frankl...

Exceptional service 5/15/2012

I love my VW Jetta. Beginning and ending each service visit, I continue to be pleasantly surprised by the level of professionalism, respect for it's customers, and quality of service. After determining additional service time was necessary, I was OFFERED a loaner! The waiting area is clean, comfortable, and provides a work station for your laptop! The costs of repairs were competitive with quality service stations. I appreciate exceptional service - it's hard to find. Thank you! more

offers drop off/pick up service and free loaners 5/7/2012

Have had several excellent experiences with City VW, specifically a service manager named Conrad. Aside from oil changes and regularly scheduled service on my '02 Certified Pre Owned Passat, City VW found three factory recalls that two previous VW dealerships missed. For me, City VW really is ""Woohoo! As good as it gets!"" I found an auto shop that doesn't jerk me around, makes it easy to work with, offers drop off/pick up service and free loaners...I am compelled to share! more

Everything was very smooth. 5/4/2012

I gave high ratings because I had a terrible experience at a different Mazda dealer. My sister lives in Evanston and I happened to be walking past the dealership. I decided to take my car and have them check it out. Diane was so nice. She and Carl immediately identified what was wrong with the car. I had two recalls on the car and I set up an appointment to have them repaired. Diane was very helpful. When I came to get my car everything was very smooth. more

City volkswagen is a great place 5/1/2012

City volkswagen is a great place. I have purchased two vehicles from them and the service so far has been extraordinary. I have received excellent customer service from all staff but especially from sales associate Kamila Labuda. She sold me my last car and I was ready to close the deal before she even began her sales routine. She is very charismatic and full of knowledge of Volkswagen products and services. When i purchased my car, she made me feel comfortable and never rushed me or try to sell me something I did not need. I would recommend anyone to utilize her for their car purchasing needs. After I bought the vehicle, she promptly followed up to see how everything was going. She is always enthusiastic about her job, which is buy I will surely buy from her in the future.f more

the problem was fixed first time! 4/18/2012

Upon leaving Chicago to return to Ohio , my check engine light came on and my ""bug"" was running rough. Although it was Pres. Day, they squeezed me in and checked it out, assuring me it was safe to drive home. If I lived in Chicago, this would be the service dept. I would go to! My daughter, who lives in Chicago, spent years trying to solve a problem with her ""bug"" at another VW dealership with no success. Upon taking it to City Volkswagon, the problem was fixed first time! more

I am So happy 8/8/2011

I have purchased from the Same Dealership and the Same Sales Rep Raul Tomsa even the same Vehicle, VW CC. I am So happy with my purchase and I will Purchase again from Evanston AutoBarn From Raul Tomsa! Both of my experiences have been smooth with all financial terms in easy to understand lingo. Thank you Autobarn and Raul! more

valued customer 8/2/2011

Autobarn Evanston has always gone above and beyond to make me feel like a valued customer, both on the front end with car purchases as well as with continued service thereafter. I've purchased 5 vehicles from them and would recommend them to anyone looking to do so.They have competative pricing and trade-in values, wide reaching inventory access, friendly and accomodating staff, and most importantly people with a passion for Volkwagen products.I'll be back to see them for my next VW purchase for sure more

highly recommend the dealership 7/26/2011

I have been a customer of Autobarn for several years and have always found the service staff and mechanics to be first rate. i own a GTI and a Touareg TDI. Jason is always willing to go the extra mile to get things right- especially when it is a difficult issue. i had some problems with the turbos on the touareg and they went to bat for me and covered everything with VW. it was a complex problem that took time to diagnose. Marrat took the time to fix it correctly and completely while keeping me informed during the process. They even texted me regarding the updates on my car while it was in process. if you want a dealer that you can trust- yes hard to believe- call Autobarn VW in Evanston. i would highly recommend the dealership. I've owned many high end european brands and the best service i have gotten is from Autobarn in Evanston more

fun time buying 7/13/2011

I have bought 3 cars from Marty and will buy many more in the future. VWs sell themselves so Marty had an easy job with me but I enjoyed talking about cars with him. Autobarn is full of car enthusiasts If you want to have a fun time buying a cafr and build a long lasting dealership, this is the place to go..... Oh and I can't forget to mention the free car washes! I make sure to abuse that priviledge more

Best Auto Dealer 7/5/2011

# 3 Certified Mazda Dealer in USA #1 Mazda Dealer in IL ............Check out the selection and pricing .........Wont be under sold more

very professional 7/1/2011

I was very impressed with the staff and attention I received at the Autobarn of Evanston. My sales consultant was Sam, he was very professional and knew his product. He had me test drive 3 different models and explained the different features each provided until I was sure which would be the best for me. After deciding on the Passat, they didn't have the color I wanted so they checked with other dealerships and located the one I selected. I then spoke with the sales manager Ryan, we went over what I would receive for my trade-in, which was a very fair price. He was informative and helped make my sale go smoothly. We came to an agreement on the price and then I was taken to Scott in finance who explained everything very carefully. The following day I returned to pick up my new car, they went over the entire car with me and again explained the various features. I was very pleased with my overall experience with the Autobarn and would definitely recommend them to family and friends. more

an exceptional experience 6/24/2011

All in all, it was an exceptional experience. I would definitely recommend that anyone looking for a used/certified VW check here first. Their inventory is extensive, the service is great and it was virtually hassle-free. more

the selection was great here 6/23/2011

I was looking to purchase a used Mercedes SUV and the selection was great here. I was greated by Sam and shown and explained all the features of the vehicle. He took his time and made sure that all my questions were answered before he asked for my business. Negotation was easy and hassle free. I got a great pre-owned car at a great value and was treated with all the respect you could ask for. I would deffiantley reffer my friends and family to The Autobarn for there next car purchase. more

Great buying experience again! 6/21/2011

Great buying experience again! I have bought 2 different cars from VW of Evanston in the past 2 years and I am very happy with both the cars and the excellent services here (service & selling and financing departments). Will definitely come again, in the meantime I'll make sure to recommend this dealership around. more

Marty was quick to respond 6/14/2011

I have bought 3 vehicles from the Autobarn, 2 of them from Marty. I just recently purchased a new Tdi Sportwagon from Marty and had the same great Autobarn experience! I live 90 miles away from the Autobarn (In Wi,) and drive right by numerous other VW dealerships to get there. I had some issues with the delivery of my new purchase,and Marty was quick to respond to make it right. Thanks again Autobarn for another great VW buying experience! I will continue to do business with you, as well as send friends and family to you! more

reliable and accurate 6/13/2011

This was the second VW we have purchased from this dealer and we have always found them to be great to work during the purchase process. We also have found there service deparment to be sensitive to repair costs, reliable and accurate when fixing any problems with our Phaeton. more

horrible service 12/16/2003

This place has some of the worst service and smarmiest, slithery sales staff that I've ever experienced with a car dealership. Their repair service is unqualified and quite frankly not to be trusted. Please do yourself a favor and take your business elsewhere and if you've purchased a car from the Autobarn do not have it serviced at their shop, find an independent mechanic instead. more
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Additional information

  • Hours:

    Mon-Fri 9am-9pm, Sat 9am-6pm
  • Payments:

    Discover, Master Card, Visa
  • Neighborhoods:

    Evanston
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