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Tharp Darci - 1 Reviews - 21501 Brookhurst St Ste E, Huntington Beach, CA - Personal Care Reviews - Phone (714) 963-7712

Tharp Darci

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21501 Brookhurst St Ste E
Huntington Beach, CA 92646
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(714) 963-7712
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My husband went here and he was under the impression from the staff that he didn't have a co-pay, well he got a bill and was confused so he called them and asked about it. The off...

office manager is rude and unprofessional 2/19/2010

My husband went here and he was under the impression from the staff that he didn't have a co-pay, well he got a bill and was confused so he called them and asked about it. The office manager/billing woman was HORRENDOUS and RUDE to him, he put it on speakerphone, she pretty much called him a liar and was all around unprofessional. When he started there he asked if he would pay any out of pocket and the receptionist was the one who said ""No, you have 100% coverage."" Each time he went he asked if he owed anything and was told no. Understandably he would be confused when more than 2 months go by and he gets a bill. She wasn't even there when he did his paperwork, she was out that day, she called him dishonest and said she was the person even though there were numerous witnesses to the fact she wasn't and we knew she was out with her child being sick. He hung up and I called back asking to speak to the office manager's supervisor, well the office manager got on the phone and started being rude to me trying to tattle tale on my husband like she's a 3 year old. I told her she shouldn't be on the phone, her boss should be, she took a message for her boss. Well the next day her boss the OWNER didn't even have the common courtesy to call me back, I had to call her and try to get a hold of her. HOW UNPROFESSIONAL!!! The owner just gave excuses and said she's never had a complaint EVER in 23 years of being open, highly unlikely and reviews on other sites say different. The owner even said she's been open 30 years, well her website says since 1987, poor math skills I guess, thats 23 years not 30. Being blown off and having her give excuses was just down right ridiculous, disrespectful, and unprofessional. THE OFFICE MANAGER IS HORRIBLE AND UNPROFESSIONAL. DON'T GO HERE UNLESS YOUR FORCED Pros: the owner gave poor excuses and blew me off Cons: manager called my husband dishonest, when she was wrong more
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