All I can say is...this place is horrible, the worst! My experiences there were not pleasant at all. The only pro about this place is the art work, that's it! The service is just terrible, they leave you waiting forever or don't even attend you. I had to go find someone to help me out. (Yes, even when there is nobody in the store..they do this!) & not to mention most of the staff are complete jerks! The only friendly person in the place is the guy that does piercings (I believe his name is...Jason?), that's it. Basically, customer service is the pits in this place. A monkey gives better customer service, what does that tell you? It sucks! The worst, however, is trying to set up an appointment (they have this dumb rule where ONLY the artist who did your tattoo(s), can work on it). Basically, the faith of your tattoo is in the hands of the artist. Well, I was not about to let that happen..After many times of trying to get in contact with my guy who was a complete sleazeball (Jorge) & could never manage to get through, I gave up and found myself a way better tattoo artist who was able to fix me up & not to mention, made my tattoo sparkle (in another tattoo shop, mind you). There are lots of better places to go to than this joint for tattoos, piercings, etc. Don't bother, you'll be dissapointed. Worst customer service ever! And this place won awards!? HA! puh-leez, they must've put on one great act, because they suck! I will never come back to this place again! Thanks for nothing Texas Body Art!!!