First off let me say that the medical part of my experience with this doctor was A+. I had cataract surgery on both eyes and I can see great! My complaint is with their business practices.\r
- If you don't have the first appointment of the day, plan on waiting. My first appt I had to wait nearly an hour before I got to go back. I know they want to make a lot of money and docs think they're time is more valuable than us mere mortals, but this is disrespecful. If I ran my business this way I'd be bankrupt. But few doctor's offices really care about the customer's experience.\r
My big beef is the way they handle billing. I was given an amount I owed and asked if that was everything. I was told yes and paid it. I paid extra ($2000) to get the super special lenses that will fix my vision permanently. Then I get a bill for another $137. Just an amount, no detail. \r
I call to find out what gives and there's a recording that says you can only talk to them on Mon, Wed, and Fri between 1 and 5 pm. And ""Thank you for allowing us to better serve you."" Click. No opportunity to even leave a message. How, exactly, does that serve me better?\r
I call the next day and ask for a detailed invoice. When that arrives I find they've billed my insurance for the surgery (for a regular lens) and the $137 is what's left over. But they billed me for the surgery for the special lense. They only performed one surgery on each eye, yet charged for two. I refused to pay this and was told that would be fine and they'll just turn it over to the colleciton agency.\r
I asked why they thought the could double bill for the surgery and was told ""that's how we do it"" and it's ""our policy"". Sounds like insurance fraud to me. So, I'm writing a check, but I'm so angry I'm also writing this review!
Pros: Excellent surgeon
Cons: LONG office waits, misleading billing