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Terry's Automotive Group - 20 Reviews - 2021 Harrison Ave NW, Olympia, WA - Auto Repair & Service Reviews - Phone (360) 943-0410
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Terry's Automotive Group

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2021 Harrison Ave NW (at Serving Customers in Thurston County Since 1976)
Olympia, WA 98502
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(360) 943-0410
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Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA
Terry's Automotive Group - Olympia, WA

Reviews

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Best

1st off, I've never been a repeat customer at any mechanic shop. Until Terry's, I hadn't found one that I'd want to return to. My car is old and needs quite a few items repaired...

Worst

Be prepared to just hand them your checkbook at the door. They charge a huge fee just to tell you what's wrong with your vehicle. I remember when that was what you went to a mecha...

Very straightforward and helpful service 12/22/2016

1st off, I've never been a repeat customer at any mechanic shop. Until Terry's, I hadn't found one that I'd want to return to. My car is old and needs quite a few items repaired/replaced and they helped me narrow down which ones right now were top concerns while also staying within my budget. Now that I found "my guy", I feel alot more comfortable working on checking off additional things on my list of car needs. Fast and friendly service. Plus, it ended up being a good chunk less $, then originally quoted! more

Terry's Automotive always provides great service at a competitive price 12/7/2016

Terry's has been my exclusive auto repair and maintenance choice for more than 15 years and they never fail to offer great customer service and competitive prices. Robert Hughet more

Terry's Honesty Saved Me $2,000 3/8/2016

After getting a quote from a well known tire store chain for breaks and suspension, I went to Terry's for a second opinion. They informed me much of what I was told needed to be replaced did NOT. They saved me over $2,000. It's easy to be a target when you aren't car savvy. At Terry's you don't need to worry about being taken advantage of. I will recommend their honest, professional, quality work to everyone I know. - A grateful military wife more

High Integrity and honesty 2/20/2015

My Jeep JK had a "no-start" condition, towed in to Terry's, as I had no idea what was wrong. Turned out, loose battery cable clamp - enough contact that the dash lights lite up, but not enough to engage the starter. They could have told me anything and charged a couple hundred dollars. Instead, no charge for tightening the clamp and sending me on my way. Thanks Terry's! more

Editorial review from Citysearch 4/2/2014

We have been going to Terry's for about a dozen years after a neighbor recommended them. Because of the superior car care we've enjoyed from everyone at Terry's, we've recommended them to countless friends and family members. The excellent automotive work at reasonable prices is only a part of picture--and nobody beats them for diagnostics or accurate repairs--but the timeliness and extra-mile service are what you don't get anywhere else. more

Over a year later the service I received still makes me cringe 2/21/2014

I don't know where to start, so I'll walk through the entire process and let you decide: I brought my Truck to Terry's Automotive in Olympia for 2 problems: 1. The master cylinder in my truck had failed, and 2. I had a check engine light on for an air pressure issue in my fuel tank. They replaced the master and slave cylinder and as of now 13 months have gone by and it works perfectly. This was an expensive and difficult job, and so far the work is holding up, but that is all the good I can say. As for the check engine light fuel air pressure problem, they didn't seem to know what the issue was. They basically said they tinkered around with a lot of things and the check engine light went away. They did not replace anything. A few months later the check engine light came back on and I had it checked and it was the same exact problem. It went back off after a few days but then again came back on until I eventually had another mechanic fix it (which they had no problem identifying within minutes that a control valve had failed). Whatever tinkering Terry's Automotive did, it wasn't a real fix. I dropped my truck off at Terry's Automotive after hours and when they called me to give me the diagnosis and quote they wanted to do all kinds of extras including replacing windshield wipers, fluid, and changing my brakes (which were almost brand new). I honestly don't even think they checked my brakes but they just wanted to sell me some extras. I declined these extras, however they did replace my brakes and charged me for them anyway. The first time I went to pick up my truck I got about a block down the road and thought I was going to stall because I couldn't shift (I drive a stick shift) because the bolts that hold the shifter to the floor had apparently been removed during repairs and never got replaced. I returned within minutes and someone ran out and said "Oh, I knew I forgot to do something!" and immediately fixed it. The second time I left I got onto I5 and thought I was going to crash because when I would get up over 50MPH the entire truck would violently shake as if I was driving over a bunch of large rocks. I returned again and they weren't sure what it was, but said it was going to have to wait until tomorrow. It turned out that the brakes I told them not to install had been installed incorrectly and were vibrating and rubbing. It took two days to fix. However, since they had already screwed up twice they decided to lend me a vehicle to use in the mean time. They gave me an early 90s Dodge Caravan that had an ABS warning light on and clearly had braking problems, I doubt it was very safe to drive but I suppose it was safer than my truck was after they fixed it the first two times. The third time I picked up my truck there was a clunking sound whenever I would shift which in the 110,000 previous miles I had never had issues with. I didn't even bother returning because I was on my way out of town on vacation for over a week. Throughout the vacation (road trip) the clunking was noticeable but I was afraid to take it back at this point. I ended up checking into it myself and found that they had not bolted the transmission back in place! So it was able to slide and bounce around on top of the frame and transmission mount causing the clunking sounds. My trip to Terry's Automotive ended up costing me about $3,000+ and if everything they touched worked it probably would have been worth it. Unfortunately in my experience almost everything that could go wrong did, and the fact that their own shop vehicle clearly has unsolved braking problems is a big red flag. I could never recommend Terry's Automotive to anyone. The whole experience was like a bad sitcom and over a year later it still makes me cringe. more

I needed emergency brake repair. The staff were very kind and professional. 5/21/2012

Dropped off my car and key. They took my call very early in the morning and proceeded to get the parts needed and do a great job on my car so I could have it back the same day. I was very fortunate to have found Terry's. I would definitely recommend them for repairs. more

Great auto repair 4/16/2012

My wife and I have used Terry's for all our matinance and repair needs for the last fourteen years. We are always given great service and feel that our cars and trucks, both import and domestic get thoughtful and timely attention. They also seem to be aware of expenses, and will give an detailed estimate before proceeding. more

Outstanding customer service. Budget conscious. Instills all arounf trust. 9/5/2010

I couldn't be happier with my experience at Terry's Automotive. My 15 year old vehicle has over 200k miles and needed several repairs to keep it running well and safely. Knowing that I could not afford a new car and was on a tight budget, Todd put my anxiety to rest with a trustworthy evaluation of my options, which issues to address immediately, and developed a plan to match my cars needs and my financial means. Todd was more than informative and available for my many questions and concerns, never once letting me feel that I was being taken advantage of or a bother. The result is a well running car and a firm dedication to Terry's Automotive. more

Thorough customer satisfaction. 7/10/2010

From the moment I walk through the doors till the time I exit them, I feel very confident that Terry and his crew have my best interest in mind. The quality shows with the expert explanations and diagnotic reports of my vehicles as well as fair and reasonable costs. I have been a trusted customer of Terrys Automotive for over 20 years, and have had excellent customer service. more

excellent 6/25/2010

(see below) more

Reputable and trustworthy. 6/15/2010

We feel that Terry's Automotive is honest. They occasionally make mistakes, but they are always willing to fix those mistakes. We have been using them for so many years, and we have many vehicles, that mistakes happen. We just think they are very reputable and trustworthy. They don't overcharge, and we feel very confident with them. more

AAA towed to terrys super service good price 6/1/2010

was in a bind far away from home AAA towed my auto to terrys super service same day very good price more

Excellent 6/1/2010

I have referred many people to Terry's for a variety of car problems and always heard excellent results. Most, if not all have become Terry's customers. more

Excellent work and customer service 5/27/2010

Terry's Automotive has been a wonderful experience. Their work is always excellent and the customer service is outstanding. I have recommended Terry's to several people over the years that I have been taking my car to them and those people have also been more than completely satisfied with the workmanship and service they received. more

no better service in Olympia 5/26/2010

I have used many auto shops in our area and have found that Terrys is most consistant for quality service. Most of all I appreciate the freindliness and honest oppinion of problems. more

Great, trustworthy automotive repair business. 5/26/2010

I've been taking my car(s) there for years. Great group of employees; excellent customer service and reliable work. more

It is a great place to go, and a lifesaver to someone who's new in town. 5/20/2010

I love Terry's Automotive! They are especially good at letting me know what I need to do to my car, and how long I can go without doing it. They really prioritize the service, and I have always liked that about them. The repairs are always great. I've never gone back for the same thing twice except for an oil change, and that was after the standard three months. Everyone at Terry's Automotive is really friendly. It doesn't matter who I talk with, anyone of them can help me just as well. more

They are excellent to work with. 5/19/2010

I love taking my vehicles to Terry's Automotive. I have been using them for several years. I found the staff to be very helpful and courteous. They have always treated me well. They always get my vehicle in on time, and take me to work as well as pick me up. I also received a written estimate that was far superior to other shops. They really are excellent to work with. The repairs are fine; I have never had to take something back to get it fixed. I really like them; Todd is a great guy. Matt Rakestraw more

Great service 10/7/2008

I've used Terry's for years and have had them service/repair several vehicles. They're honest, get the job done quickly and are reasonably priced. Customer service is excellent. I have utmost confidence in Terry's and have recommended them many times. more
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Complete Automotive Repairs, Alignments and Diagnostics Including Auto Body & Collision

Owner Message

  • Terry's Automotive Group has been providing high-quality auto repair services in Thurston County since 1976. We have gained a superior reputation over the years and pride ourselves in treating all of our customers like family. Call us today for more information!

Additional information

  • Hours:

    Mon-Fri 7am-6pm
  • Payments:

    American Express, Master Card
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