Terry has been out to my house twice. Once to fix my Refrigerator which was leaking water all down the inside and once for my dishwasher which was also leaking water and had quit running. In both cases Terry was able to diagnose my problem. With the refrigerator, he cleaned out the drain line from the frost free freezer. This fixed the problem right away. With the dishwasher he diagnosed that the motor had died and that it failed badly enough to cause a leak and had to be replaced.