Turned in my 42-inch LCD TV on 28 May for repair, was told it'd be a couple weeks. Received phone call 16 June explaining the TV needed a $150 part, and it would be a couple more weeks. After no contact for a month, on July 12 I called and was told the part had arrived and the TV was assigned to a tech. Was promised a call back with status. Next day after no call I phoned and was told same thing; the gentleman at Teletech didn't know the status, didn't know how long I should expect to wait (yes, six weeks is normal) and got exasperated with my simple questions but again promised a call back. Next day I was called and told TV needed an additional $230 part plus labor to install. Total bill would rise to $640 with no promise the TV would be fixed and only 30-day warranty after repair. Paid my $230 bill and retrieved my still-broken TV after they had it six weeks.
Cons: Rude, expensive, took six weeks and wanted more time/money