Teleflora failed to deliver the order, not once but twice. When it did come, it was substantially smaller than what I had paid for and what was pictured on the site. They refused to give me a refund, and were generally friendly but very unhelpful on the phone.
Now here’s the kicker: later I got a form email from Teleflora asking me to write a review of my experience with them for their site. ""OK,"" I thought, “perfect.” I filled out the form honestly, explaining all the problems I had, just as I have done here. I have them a 1-star rating: the lowest possible. The page said that all reviews are screened before they are posted (specifically, for language and mentions of competitors, which are not allowed, and which I didn’t do) and then the reviews will be up in 3-5 days. Well, it's been ten days now, and while other positive reviews have been posted from the same day I submitted mine, my negative review has not. In fact, there is not a SINGLE review of the bouquet that is under 4 stars. Out of over 280 reviews!
Now censorship irritates me even more than the less-than-stellar service I had received from Teleflora. And THEY were the ones who asked ME to write the review. I went to the trouble to do it, and to conform to their standards, only to find that they refuse to publish reviews with less than four stars? For the first time in this whole fiasco of an order, I was actually finally pissed off.
On the up side, I had learned how to order flowers. First, go to Teleflora dot come and pick out the bouquet you want. Next, go to Google Maps. Type in the recipient’s address and click “Search Maps.” When the map loads, erase the recipient’s address from the search box and type “flowers.” Click on “Search Maps” again. You now get a list of local, independent, small business florists located near your recipient. Many of them even have reviews. Reviews that aren’t censored.
When you call there’s no wait time, and you get to talk to a live person who is usually very helpful (and cheerful since they’re surrounded by flowers as opposed to sitting in a dark cubicle). And often this person is even the person who will actually make the arrangement. Tell them which bouquet you want and they can go to Teleflora’s site and replicate it, most probably better than Teleflora would if you ordered it through them in the first place. And you can take the money you would have been paying for an inflated order-processing fee (whose only value-added is crappy d-bag call center “service” anyway... and is a fee which, incidentally, you never hear about until you’re on the final checkout page having already taken the time to enter address information, gift card info, and payment info!)… and you can use that money instead to add even more flowers to the arrangement.
That’s how you order flowers for delivery.