I went to this salon expecting it to be great. It was horrible. I was treated with total disrespect and the hairstylist I had burned me THREE times. She was trying to eavesdrop on another hairstylist and her customers conversation, so while she wasn't paying attention she burned me. The first time I pulled away cause I knew what was going to happen and sure enough it did. I said "ouch" and she said "oops." The second time I started crying because she was burning my scalp. When she realized what she was doing she said "sorry." The third time I turned around and told her she was burning me. She didn't respond. So may be it is the hair salons fault. More hers.