I went in a group of 14 women. We made reservations over a week in advance, but it seemed they were not prepared for our group at all. We had two waitresses wait on us - the 1st waitress did not seem to care for our group at all. It was the 2nd waitress's second day and she was not good at all - half our group did not receive their tea or food until the rest of us were almost done, and that was only after the ladies flagged down the 1st waitress, who said, "We're working on it!" and walked away. But, the tea and the food was good and I thought the prices were just fine. They also have lots of tea kettles, pots, balls, and teas for sale. It's a cute restaurant and perhaps we just caught them on a busy day.