Dr Dana is wonderful. He first worked at another clinic in town, and of the four or five vets that worked there, he was the only one I liked, and we followed him to his new clinic. In the more than ten years we've had him for our vet, he has only taken one pet to the back for a procedure once. Having worked for a vet, it is quite normal to take animals out of sight for certain procedures because pets fight back, and most owners don't like to see the fight. The animal may have to be positioned a certain way, and you can't explain to the pet why it has to be in such a vulnerable/uncomfortable position. It's distressing to both pet and owner. Spring of 2007, my cat died suddenly, Dr Dana spent time talking to me about what happened and seemed genuinely sorry for my distress. My father went to several vets before seeing Dr Dana at my suggestion. He loves Dr Dana as well. Dr Dana was willing to work with my dad regarding long term allergy problems his dog was having until they finally found a solution. He would talk on the phone with my father which avoided visit fees. He provided us a prescription to take to Petsmart so we could pick up our prescription cat food there - which is far more convenient. In ten years, he has only been late for one appointment and that was due to an emergency. Also, Dr Dana doesn't see the need for extended tests until they are truly necessary, doesn't pressure you into other services (like dentistry), and recommends alternative options when they are available. He's a practical, no-nonsense, realistic vet who understands that not everyone has all the money and time in the world.