We went to this restaurant on New years eve and had absolutely the most horrendous experience. If you're too busy to cater to customers sitting in your restaurant, you need to hire more staff or get the staff you have to move their butts (there were certainly enough staff on hand, they just seemed to be heavily sedated or stoned and had trouble acknowledging our existence). We had to wave frantically and shout at times to attract the staff's attention. To begin with, we were well ready with our order, but had to wait about 15 minutes to attract the ""customer service"" guy to send a waiter our way to take our order! Bizzare. This worthy's only job seemed to be bugging customers and engaging them in inane and inordinately lengthy conversations. We were already fuming. Then, a dopey waiter turns up to take our order, and forgets to get the hot water I ordered (I had a bad throat). I had to again go through frantic-wave to get my hot water. Food arrived, was delicious, compliments to the chef, no complaints in that department. We decided to have dessert. So we again went through frantic-wave. No response. Nary an acknowledgement of our presence. 15,20,30 minutes passed. Absolutely mind boggled, I practically shouted the ""customer service"" guy to our table, and gave him a piece of my mind. Told him that we had changed our mind about dessert, and would he please send the check asap. To which the guy had the cheek to remark that ""I am not a waiter. i will send you a waiter. Lucky, please attend to these guys. they are complaining"" Wtf!! By now we had lost it, and I went over to the big turbaned owner, and made a formal complaint. The guy came over, and apologised, more in the spirit of ""I dont want a scene"" rather than ""I am genuinely sorry what can i do to make up"". We left a $0 tip and left with a sour taste in our mouths.
Cons: ""customer service"" (esp. if you are not American)