I have bought shoes at the Tannery on Boylston St before but never have I been treated so rudely! I asked the salesman to try on 2 pairs of shoes. By the time he came back with them I had found some more shoes that I liked, but he wouldn't bring them to me until I was finished trying on the first pairs. Finally he brought me 2 more pairs and took 1of the first 2 away. After trying on one of the new pairs, I asked if he could get me the remaining two pairs, but the owner looked at him and shook his head no. I tried on the last pair, which I didn't like (not the color I asked for), so now I have two pairs that I am considering buying and two that I didn't like. When I asked for the remaining 2 pairs again, the salesman looked awkward. I offered to have them hold the two I was considering behind the desk, and then the owner approached again and I just said nevermind, it was clearly too much hassle for them to bring shoes to customers. This is when it gets not just bad, but UGLY! \r
The owner asked if I could handle working there because it involves running up and down steps to get shoes. I said that I was a professor and didn't need a job. At this point he says that professors are humans too and have to take a s#*@ just like the rest of us, as he gestured pulling down his pants. I replied that I had nothing against hard work and had run a restaurant for several years. He replied that it must have been an unsuccessful restaurant, and that's why I had to become a professor! At this point I was beyond shocked and state that I have bought shoes from them in the past but will never come back again. He says good, tell your friends too, and get the @*&$ out of my store! \r
What happened to customer service, or even basic human decency! Truly a shame, because they have a good selection of comfortable shoes and a nice pricing policy (second pair half price), but only those with thick skins should consider shopping there.
Pros: Shoe selection
Cons: Owner is incredibly rude!!!