Tandoor used to be good. However, their quality and especially SERVICE has truly suffered over the years. They currently have a wait staff that does not like to do their job unless they think you will tip them well. As many of you may already know, the normal tipping rule of thumb does not apply for buffets as you are serving yourself. Depending on my given mood, I would leave large to no tip. The past few weeks, I haven't been leaving as much tip and noticed that the wait staff were giving me dirty looks and completely avoiding our table & the tables of a few others. I tested this theory the last three times I went back and noticed the same.
The food quality has also deteriorated leaving only one choice of meat dish other than tandoori chicken. The food is always cold or not refilled in a timely manner. I used to recommend Tandoor to all my friends but would never do it now. They seriously need to re-train or turnover their waitstaff. They are UNPROFESSIONAL, discriminatory in their service & will use silent intimidation tactics to get their message across!!!
The past few times I've been there, I had to ask several times for our water glasses to be refilled. The table next to us was irate with the service as well and put in a formal complaint to management at which point, the waitor ignored their comment, held his head up high & claimed he actually was management!! I should also mention that management was only mildly apologetic even though the waitor had aggresssively stepped into the personal space of the complaining patron, pointing to the check & demanding a 15% tip~!!!!!!!!
Anyone considering Tandoor should think twice. Besides the TERRIBLE SERVICE (especially the very petite waitor with the large forehead, who walks with a spring in his step, who outright made fun of patrons who left without leaving tip), the restaurant is DIRTY!! I see the same stains every time I go there: the carpet, walls, glass...everything looks covered with a film of dust. They also have cushioned seating that wraps around the sides and they are FILTHY!! The color of the cushions are supposed to be a green print but are black where the seat is.
it is truly disgusting and has gotten worse over the past year.
If anyone is thinking about opening up an indian restaurant in or around rego park & forest hills...it will not take much to achieve a complete monopoly in this area. There are many here who simply love Indian food but have no place to go! There is Baluchi's, however, people for whatever reason have not been satisfied with them either. However, they are much fancier, cleaner..more expensive but worth it for the nice ambience. Tandoor looks dilapidated in comparison! ...actually dilapidated period!
Cons: Dirty, Terrible service, Food is just ok...very limited