I always eat here because the food is excellent, but the service is horrible. Honestly I replace this place with Pei Wei and Waza. At least those places have great service and good food.
Last time I ordered food for delivery they messed up and delivered the wrong food. I ordered crispy tofu and they sent me some beef and chicken stuff. When I called to complain I had to go through 4 people until someone understood me. Then she said ok ok I call driver to send you right food. Then they called back saying that the crispy tofu was a little different now, like I don't know the difference between tofu and meat! On top of that they offered no apologies or steps to fix it.
The only time I've gotten good service is the when I come back after I've tipped enormously before hand and get the same waiter. Sigh.
Pros: Best food, great quality, great chef
Cons: Bad service, speak little english, delivery