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Tailwaggers Pet Chateau - 5 Reviews - 113 E Church, Savoy, IL - Pet Groomer Reviews - Phone (217) 903-5197

Tailwaggers Pet Chateau

113 E Church
Savoy, IL 61874
(217) 903-5197
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Pet Groomer

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this place rocks!\r They really love my animals (2 cats and a dog). My cats have come back from other places not very happy. At Tailwaggers, they love coming here. The people ...


I've actually placed several animals within the Tailwaggers Pet Chateau and been seriously pleased.\r \r Kitty and her staff have a sincere love for animals that is challenging ...

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If you love your animal, don't take them here!!! 8/21/2005

I found these people in the yellow pages. I thought "Pet Chateau" sounds really nice. However, when you arrive at the "Chateau", you quickly see the opposite. The building is old and rundown. We were new to the area, so I was desperate to have my dog groomed. I dropped my dog off. When I came back at the specified time, no one was at the desk. So I sat in the lobby for 30 minutes waiting for someone to acknowledge my presence. Someone finally came out after I called in the back. She told me that my dog wasn't ready. It had been 4 hours!!! Then I heard my dog "yelp", and then cry. I heard the groomer yell at my dog. Then I heard my dog cry again. (This is not just a whine. This is the type of cry she has when she is hurt). I demanded that they bring her out immediately. When they did, my dog's leg was bleeding. Also, they had cut ALL of her hair off. I was growing her hair out and specifically asked them to just trim her hair. I didn't even recognize my dog. Later I discovered another cut on her body when we got home. I spoke to the owner. She had no sympathy. She only told me to bring my dog back and she would try to correct the bad grooming. She didn't seem to care that my dog was bleeding, or that her employee yelled at my dog. more
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Owner Message

  • At Tail Waggers Pet Chateau, we believe it's important to offer high-quality pet day care services so that pet owners in Savoy, IL, can enjoy peace of mind about their furry friends. We provide a safe place for dogs, cats and certain types of exotic pets to be looked after while their owners are working or on vacation. In addition to pet boarding, our staff offers pet grooming services using products and grooming tools that are completely safe for animals. If you need someone to look after your pet for a while, the team at Tail Waggers Pet Chateau will be more than happy to help. Call today for more details.