So, I went thru the drive thru around 5:30 on a Thursday, 5/15. The woman taking my order at the speaker was rude and snappy, just wanted me to finish ordering. We had 3 people in the car all getting food so what do you expect?! \r
I pull up to the window and waited for about 10 mins. We finally got our order and proceeded to drive home about 15 minutes away. We didn't feel the need to look in the bag because that's not my job, big mistake! After driving all the way home we realized they had completely left out our cheesy fiesta potatoes. The food was all sub par compared to the other taco bell 4 miles away. \r
I opened up my new cool ranch doritos taco to find it cracked all the way in two and nearly empty. It looked as though it had just be tossed in there. I didn't get the taco just to eat the shell! Not to mention it looked like someone had already taken a bite out of it. \r
At this point I was a little angry because I was still hungry. So I drove 15 minutes back thru rush hour traffic to return my taco and get the money back for the potatoes. \r
I arrive and waited in line. I handed the cashier my taco and receipt stating I'd like to return this taco, which just returned a dumbfounded look, and proceeded to mention i didn't receive another item from the same order. The other cashier spoke for her because I guess she had never been returned terrible food. \r
After the manager took care of putting in the order for a new taco and got me my refund for the potatoes, after i was there for 10 mins already. I waited a good 15 minutes for the taco to be prepped. \r
I got thirsty so i bought a drink. Then I was still waiting for the taco, finished my drink after 25 more minutes until one of the cashiers up front asked what I was waiting for. ""Oh, only a taco"". After embarrassing the management once more, the useless employee in the back made the taco in under 30 seconds. ""Wow, that was quick"". I was so furious at that point I just wanted to eat my taco so i refilled my drink and walked out the door, neglecting to mention the baja blast is low on syrup. I just couldn't afford to wait 30 mins for them to replace that too. \r
This is strictly for managers to see and hopefully light a fire under your employees. The taco bells in north charlotte, on W. T. Harris and Old Statesville Rd have you beat by a long shot in quality, decor, and attitude. I'll be intentionally going out of my way to the others until something gets done here.