You order at the counter and carry your food to the indoor or outdoor seating area. The food is just okay and the selection is quite limited. For example, they have daily specials that include the sandwich of the day, potato salad, and a drink. When I asked if I could have the special with a different sandwich they said no. How about the sandwich I want with a side of potato salad? Nope, I can't have that either. I've eaten here 3 times and the people who work here NEVER SMILE OR SAY THANK YOU. You feel like you're bothering them by ordering a sandwich. They glare at you from across the restaurant if you don't leave the second after you've finished. All the employees stand outside and smoke after everyone's been served. Today I saw dead flies and cobwebs in the windowsill. My advice is to skip this place and go to Sequoia Sandwich instead.